Cancellation policy

Thank you for shopping with us.

As our products are sold as one-time purchases (not subscriptions), the following policy applies:

1. Order Cancellation
Orders can only be canceled within 12 hours of placing the order.
After this period, orders are automatically processed and cannot be canceled.

2. Changes to Orders
If you need to make changes to your order (such as shipping address or product selection), please contact us within 12 hours after placing your order. We cannot guarantee changes after this timeframe.

3. Returns & Refunds
Due to the nature of our products (food items), we do not accept returns once the order has been shipped.
Refunds will only be issued under the following circumstances:

• The item arrived damaged or defective

• The wrong item was delivered

To request a refund, please contact us within 7 days of delivery with photos and your order number.

4. Shipping Issues
We are not responsible for delays, lost packages, or additional fees (such as customs duties or taxes) once the order has been shipped. However, we will do our best to assist you in resolving any issues with the shipping carrier.

5. Non-Refundable Situations
We do not offer refunds in the following cases:

• Customer preference (taste, dislike, etc.)

• Incorrect shipping information provided by the customer

• Failed delivery due to absence or refusal to pay customs duties

6. Contact Us
If you have any questions, please contact us at:
support@ktreatsbox.com