Privacy policy

This Privacy Policy describes how PICA Co., Ltd. (“K-TREATS”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit our website, we may collect certain information about your device, your interaction with the site, and information necessary to process your purchases.

Information you provide directly:

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by third-party payment providers)
Account and subscription details
Customer support communications

Information collected automatically:

IP address
Browser type and device information
Pages viewed and interactions with the website
Cookies and similar tracking technologies

2. How We Use Your Personal Information

We use your personal information to:

Process and fulfill orders and subscriptions
Manage billing, renewals, and cancellations
Communicate with you regarding orders, shipping, and customer support
Send service-related emails and important notices
Improve our website, products, and customer experience
Detect and prevent fraud or misuse
Comply with legal and regulatory obligations

3. Sharing Your Personal Information

We may share your personal information with trusted third parties only as necessary to operate our business, including:

Shopify (our ecommerce platform)
Payment processors (such as credit card companies and payment gateways)
Shipping and logistics providers
Email and customer support service providers
Analytics providers (such as website performance and usage analysis)

These third parties are authorized to use your personal information only to perform services on our behalf.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and improve our services.

You can control or disable cookies through your browser settings.
Please note that disabling cookies may affect certain website functionalities.

5. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, including South Korea.

We take reasonable steps to ensure that your data is protected in accordance with applicable data protection laws.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

Access the personal information we hold about you
Request correction or deletion of your personal information
Object to or restrict certain processing activities

To exercise these rights, please contact us through our Contact page.

9. Children’s Privacy

Our services are not intended for individuals under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can take appropriate action.