Shipping policy

Thank you for shopping with K-TREATS.
Please review our Shipping Policy carefully before placing an order.

1. Shipping Origin

Shipping origins vary depending on the product type:

Snack Box: Shipped directly from South Korea.
KFCA (Apparel): Shipped from our Print on Demand production partner's facility, which may be located outside of South Korea. The specific shipping origin will vary depending on your delivery destination.

2. Order Processing Time

Processing times vary depending on the product type:

Snack Box: Orders are prepared and packed within 3–5 business days before being handed over to the delivery courier.
KFCA(Apparel): As all apparel items are made-to-order, production typically takes 5–10 business days, after which the item is handed over to the courier for delivery.

Please note that processing times may be longer during peak seasons, holidays, or promotional periods.

3. Shipping Fees

Shipping fees vary depending on your destination and selected shipping method.

The applicable shipping cost will be clearly displayed at checkout before payment is completed, so you can review the total amount before placing your order.

4. Delivery Time & Tracking

Estimated delivery times vary based on your location and local postal services.

Once your box ships, you will receive a confirmation email containing your tracking number.
You can use this tracking number to monitor the delivery status of your order.

Please note that delivery timelines are estimates and are not guaranteed.

5. Shipping Delays

International shipments may experience delays due to factors beyond our control, including but not limited to:

Customs inspections
Weather conditions
Peak shipping seasons
Courier or postal service delays

Shipping delays alone do not qualify for refunds or cancellations, regardless of product type.

6. Customs Duties & Taxes

International shipments may be subject to customs duties, VAT, or import taxes imposed by your local authorities.

Please note:

Customs-related charges are not included in your order total
K-TREATS(PICA Co., Ltd.) is not responsible for paying or refunding these fees
Any customs duties or taxes already paid are non-refundable

Customs policies vary by country and are beyond our control.

7. Failed or Returned Deliveries

We are not responsible for delivery issues caused by:

Incorrect or incomplete shipping addresses
Unpaid customs duties or taxes
Refused, unclaimed, or abandoned packages

Packages returned under these circumstances are not eligible for refunds.

8. Delivered but Not Received

If your tracking information shows that your package has been marked as “delivered” by the carrier, but you have not received it, please contact your local post office or courier first.

If the issue remains unresolved, please reach out to our support team within 30 days of the delivery status being marked as “delivered.”
Reports made after this period may not be eligible for assistance.