Refund policy


Thank you for subscribing to K-TREATS.
Please review this Return and Refund Policy carefully before placing an order.

1. Returns & Refunds

Our return and refund policy varies depending on the product type:

Snack Box (Subscription) Due to the curated nature of our subscription boxes, we do not accept returns or exchanges. All Snack Box purchases are final and non-refundable.

Each box is carefully prepared and packed prior to shipment to ensure quality.

Subscription cancellations and billing-related matters are governed separately by our Purchase Options Cancellation Policy.

KFCA Apparel (T-shirts & Accessories) As all apparel items are made-to-order (Print on Demand), we do not accept returns or exchanges for reasons such as size selection errors or change of mind. However, if your item arrives with a manufacturing defect or printing error, please contact us within 7 days of delivery with supporting photos and we will arrange a replacement or suitable resolution.

2. Non-Refundable Situations

All purchases are final and non-refundable.

The following are common examples of situations where refunds cannot be provided, including but not limited to:

The following situations are non-refundable across all product types:

  • Change of mind or personal preference
  • Shipping delays caused by customs inspections, weather conditions, peak seasons, or courier-related issues
  • Failed delivery due to an incorrect or incomplete shipping address
  • Packages returned due to unpaid customs duties or taxes
  • Refused, unclaimed, or abandoned deliveries
  • Orders marked as "delivered" by the carrier for more than 30 days without a reported issue

Additional non-refundable situations for Snack Box:

  • Dislike of the snack selection or box contents
  • Minor cosmetic damage to packaging or contents (such as small cracks or breakage) that does not affect the overall quality, safety, or enjoyment of the items

Additional non-refundable situations for KFCA Apparel:

  • Incorrect size selected by the customer
  • Minor color differences due to screen display variations
  • Normal wear and washing effects after use

3. Customs Duties & Taxes

Customs duties, VAT, or import taxes may apply depending on your country’s regulations.

Please note:

  • These charges are not included in your order

  • We are not responsible for paying or refunding customs-related fees

  • Any customs duties or taxes already paid are non-refundable

All customs-related charges are determined by local authorities and are beyond our control.

4. Damaged or Missing Items

We do our best to ensure every box arrives in excellent condition.

Minor cosmetic damage, as described above, is not eligible for refunds.

Snack Box: If items are significantly damaged or unsafe to consume, please contact our support team within 7 days of delivery and provide:

  • Photos of the damaged items
  • Photos of the box and shipping label

After review, we may offer a replacement or alternative solution at our discretion.

KFCA Apparel: If your apparel item arrives with a manufacturing defect or significant printing error, please contact our support team within 7 days of delivery and provide:

  • Clear photos of the defect or error
  • Photos of the item tag and shipping label

After review, we will arrange a replacement item at no additional cost. Please note that items with minor cosmetic variations inherent to the printing process are not eligible for replacement.

5. Policy Updates

We reserve the right to update or modify this Return and Refund Policy at any time.
Any changes will be effective immediately upon being published on our website.
The most recent version of this policy will always apply.